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Frequently Asked Questions

To order a copy of our latest brochure please register here

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Yes, we are very proud to say your money is 100% secure. When you book a break with UKBreakaways, unlike many travel companies, your money is kept in a totally safe and secure, independently audited Trust account.

Your money is held in this Trust account until you have returned from your break, meaning that should your break be cancelled for any reason and you are not interested in any alternative offers or breaks then your money can be returned to you.

For your total piece of mind, we will also give you the guarantee that if for any reason we cannot operate your break as planned and you are not interested in any of the alternatives, you will receive a full refund within 7 Days.

Booking your holiday is simple:

  1. Search all of our holidays and late offers on this website- using our simple holiday search finder
  2. Call us on 0344 5712288 and one of our friendly sales advisors will be happy to assist

    3. Unless otherwise stated all prices shown on this website are per person sharing a standard twin or double room/ cabin. Terms & conditions apply.

Subject to availability you can make your booking right up to the day before departure, don’t worry about the paperwork, we will inform all the relevant people of your booking details.

As soon as your booking is made either by telephone or the website a booking confirmation will be sent to you either by email or post. It is important you check this confirmation carefully to ensure all the details are correct. If you have paid for travel insurance at the time of booking you also receive your insurance statement of cover, usually within five working days

You pay this deposit at the time of booking plus any insurance premiums, which is also payable at the time of booking. You must pay the balance of the total holiday cost in full to us at least 7 weeks before departure, this date will be shown on the confirmation you receive

UK Holidays - A deposit of £20 per person (unless otherwise stated)

If you have any special requests for services not included in the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.

If for circumstances beyond your control (for example if you are unfit to travel due to illness or you are called for jury service) you are unable to go on the holiday you may transfer your holiday to another person provided you notify us as soon as possible. We shall be entitled to charge a £10 administration charge and to charge you for any other additional costs incurred by us as a result of the transfer of the holiday. Both you and the person to whom you transfer the holiday will be liable to us for proper performance of this Contract.

If you wish to change any other details of your break we will endeavour to meet your requirements so far as possible. In particular, if you wish to change the arrival date of your break, you must be outside 28 days of your existing departure date. For all changes we reserve the right to charge a £10 administration charge and to charge you for any other costs which we may incur as a result of your change.
All changes to bookings whether cancellation or amendments must be made by the lead name on the booking and by contacting UKBreakaways. If you have booked through an agent please contact them directly.

If you cancel your holiday then we will make the following cancellation charges:

 

42 days +

31-41 days

22-30 days

8-21 days

7 days or less

Cancellation Charge

Loss of deposit

30% of total holiday price

50% of total holiday price

75% of total holiday price

100% of total holiday price

Please note that the minimum cancellation charge is the amount of the deposit plus any insurance.

We require you to take out holiday insurance when traveling to Ireland, the Channel Islands or Continental Europe. On travel within the UK, we strongly recommend that you take out insurance. We will require you to provide us with evidence of the insurance policy and cover where travel is to Ireland, the Channel Islands or Continental Europe.

Holiday Insurance already purchased through ukbreakaways.com - Consistent with all travel insurance policies when you take out our holiday insurance you must declare any reason, medical or otherwise which may influence the insurers’ decision in accepting you for cover.

ukbreakaways.com (Caledonian Leisure Ltd) cannot be held responsible for costs arising from a failure to take out adequate holiday insurance cover.

Caledonian Leisure Ltd t/a ukbreakaways.com is an appointed representative of Travel and General Insurance Services Limited which is authorised and regulated by the FCA (their registration number is 304788) and which is permitted to advise on and arrange general insurance contracts.

If you have any complaints during your break it is essential that you notify the supplier of the service as soon as possible. If you have not been able to resolve your complaint you should write to us, email us at customerservices@ukbreakaways.com or use the Contact Us page on this website, explaining what your complaint is about within 21 days after the holiday. Except in respect of death or injury caused by negligence, we regret that we cannot accept liability for any claims which you do not notify to us within 21 days..

Children are welcome on all holidays and short breaks – unless specifically designated “adult-only”. Child discounts are normally available to all children aged 2-12 years inclusive when travelling with at least one adult per child (unless otherwise stated). Infants aged below 2 years may travel free of charge Please ask at the time of booking.